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REFUND & RETURN POLICY

Your satisfaction is our priority at Pure Bloom.

30-DAY RETURN POLICY
We offer a 30-day return window from the date of delivery for unused products in their original packaging.

ELIGIBLE RETURNS
• Products must be unopened and unused
• Original packaging and seals must be intact
• Proof of purchase required

HOW TO INITIATE A RETURN
1. Contact us at support@real-bloom.com within 30 days of delivery
2. Provide your order number and reason for return
3. Receive return authorization and instructions
4. Ship the product back using a trackable method

REFUND PROCESS
• Refunds are processed within 5-7 business days after we receive your return
• Original payment method will be credited
• Shipping costs are non-refundable unless the return is due to our error

EXCHANGES
We gladly offer exchanges for different products or sizes. Contact us to arrange an exchange.

NON-RETURNABLE ITEMS
For hygiene reasons, opened skincare products cannot be returned unless defective.

DAMAGED OR DEFECTIVE PRODUCTS
If you receive a damaged or defective product, please contact us immediately with photos. We will arrange a replacement or full refund at no cost to you.

Questions? Reach us at support@real-bloom.com